Thank you for choosing www.iRestindia.in (M/s iRest systems Pvt Ltd) for your massage chair and product needs. Your satisfaction is important to us. Please read our Cancellation and refund policy carefully to understand the terms and conditions of requesting a refund.

Cancellation Policy

We understand that circumstances may arise where you need to cancel an order. Please read our cancellation policy carefully to understand the terms and conditions related to order cancellations.

1. Order Cancellation Eligibility:

• Orders can be canceled before the item has been shipped or before installation (if applicable) has taken place.
• Cancellations for products with free shipping and free installation are accepted within 3 hours from the time of order placement.
• Cancellations for products purchased online and shipped via transport or courier (involving no personal installation) are accepted within 3 hours from the time of order placement.

2. Cancellation Process:

• To initiate an order cancellation, please contact our customer service team at [email protected] or customer service phone number :+919880725172.
• Provide your order number and the reason for the cancellation.
• Once your cancellation request is approved, you will receive confirmation and further instructions.

3. Cancellation Fees:

• Orders canceled within the eligible time frame mentioned above will not incur any cancellation fees.
• If an order is canceled after the specified time frame or after the item has been shipped or installation has taken place, a cancellation fee of  15% may be applied to cover restocking and administrative costs.

4. Refund for Canceled Orders:

• If an order is canceled within the eligible time frame, a full refund will be issued to the original payment method used for the purchase.
• If a cancellation fee applies, the refund amount will be the total order amount minus the cancellation fee.

5. Changes to the Cancellation Policy:

• iRest systems Pvt Ltd reserves the right to modify or update this cancellation policy at any time without prior notice. Changes will be effective upon posting to our website.

Refund Policy

1. Refund Eligibility:

• We offer refunds for items that are returned within 5 days of the original purchase date.
• For products that are eligible for a refund, the item must be in its original condition, unused, and in its original packaging.

2. Eligibility for Refunds – Products with Shipping and Installation:

• Products that are shipped and installed by engineers at the shipping destination are generally not eligible for return or refund.
• Exceptions to this rule are made only in cases where unrepairable manufacturing defects or significant issues are present with the product.

3. Eligibility for Online Purchases with Transport/Courier Shipping:

• For products purchased online and shipped via transport or courier without personal installation, returns are accepted within 5 days from the date of purchase.
• The product must be returned in its original condition, unused, and with all original packaging and accessories.

4. Eligibility for Refunds:

• Only products with manufacturing defects are eligible for return and refunds.
• Customized or personalized products are not eligible for refunds.
• Items that have been used, damaged, or altered after delivery are not eligible for refunds.
• Digital downloads are non-refundable.

5. Refund Process:

• To initiate a refund, please contact our customer service team at [email protected] or call us on +919880725172
• Provide your order number, a description of the item you wish to return, and details about the manufacturing defect.
• Once your return request is approved, you will receive further instructions on how to proceed.

6. Return Shipping:

• If the return is due to a manufacturing defect or an error on our part, we will cover the cost of return shipping.
• If the return is due to a change of mind or for reasons other than manufacturing defects, the customer is responsible for the cost of return shipping.

7. Refund Options:

• Once the returned item is received and the manufacturing defect is confirmed, we will notify you of the approval of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

8. Restocking Fee:

• A restocking fee of 15 % may be applied to returned items. This fee helps cover the costs associated with processing returns and restocking inventory.

9. Damaged Items:

• If your item arrives damaged, please contact us immediately with photos of the damaged product and packaging. We will work to resolve the issue promptly.

10. Contact Information:

• If you have any questions or concerns about our refund policy, please contact our customer service team at [email protected] or call us on +91-98890725172

11. Changes to the Refund Policy:

• iRest Systems Pvt Ltd reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective upon posting to our website.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this refund policy.